OUR POLICIES
Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by MediPlus Solutions Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Throughout this website you may / are able to link to other websites which are not under the control of MediPlus Solutions Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, MediPlus Solutions Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control
Use of Cookies
We use cookies to provide the services and features offered on our website, and to improve our user experience. Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).
By clicking ”I Accept” you agree to such use of cookies, unless you later decide to disable them.
Please note that if you delete or disable our cookies you may experience interruptions or limited functionality in certain areas of the website.
Privacy Policy
This privacy policy sets out how MediPlus Solutions Ltd uses and protects any information that you give MediPlus Solutions Ltd when you use this website.
MediPlus Solutions Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We do not store credit card details
MediPlus Solutions Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from December 2020.
What we collect
We may collect the following information:
· name and job title
· contact information including email address
· demographic information such as postcode, preferences and interests
· other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other
information which we think you may find interesting using the email address which you have
provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We do not collect or store at any time - store credit card details
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used.
This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to
indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@mediplussolutions.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998.
A small fee will be payable. If you would like a copy of the information held on you please write to MediPlus Solutions, 272 Bath Street Glasgow G2 4JR If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address
We will promptly correct any information found to be incorrect.
Delivery Info
Your privacy is of the up most importance to us therefore everything is packaged and delivered
In discreet, plain packaging, there are in indication of what the contents are.
All orders received before 1pm Monday – Friday except bank holidays are dispatched on the same day
Via Royal Mail 24 with 95% of all deliveries being received the next day. This is not a tracked service.
We can offer a Guaranteed UK tracked service if orders are received before 12pm at a cost £7.50 however due to the current COVID-19 pandemic Royal Mail cannot fully guarantee next day delivery and we are very grateful for the understanding of this.
We can offer a standard signed for delivery at the cost of £2.00, you will be required to sign for the package.
Delivery to European countries start at £10. Most European countries do offer a tracked service.
Orders placed for delivery to counties that we are not legally able to supply to will be cancelled and refunded to you.
Returns Policy
We regret we are not able to accept responsibility for undelivered or missing orders if the Tracked service was not requested.
Standard delivery can take up to 5 working days, if your has not arrived after 5 days please contact us.
We are happy to accept returns for unopened and undamaged tests if you return these to us within 7 days of orders being placed.